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Customer Service

  • Shipping & Delivery

    Free shipping on a total purchase of $200.00 this does not include oversized items. For purchases less than $200.00 a flat $50.00 handling fee will be added. Lighting Outfitters offers ground shipping for merchandise delivery. Oversized items are delivered as a "curb side" delivery. For in home delivery or for an oversized item freight quote, please   E-MAIL US   your request, we are happy to provide you with a quote. SORRY WE DO NOT SHIP TO CANADA OR ALASKA (ONLY THE LOWER 48).


    Estimated production time is noted below for each manufacture.

    America's Finest Lighting       *8 weeks
    Innovations Lighting   *2-4 weeks
    Meyda Lighting (wine bottle lighting)   *12 weeks
    Meyda Lighting (w/custom finish & lens options)   *12-16 weeks
    Mica Lamp Company   *12 weeks
    Bungalow Craftsman Lighting   *10 weeks
    Premier Copper Lighting   *2-3 weeks


     *Please note; these are current production times we have seen recently and may vary (each fixture is made to order)

  • Privacy & Security

    Here at Lighting Outfitters we understand that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. Below you will see a link to our complete Privacy Policy. This notice describes our privacy policy in detail. By visiting the Lighting Outfitters website you are accepting the practices described in our Privacy Notice.

  • Returns & Replacements

    If you are not satisfied with your purchase within 7 days, return the item by contacting our customer service: E-MAIL US! The item will either be replaced or a refund will be issued. Items must be returned in it's original packaging and CANNOT have been installed. Original shipping and handling charges are non-refundable (except for manufacturer's defect or freight damage). All orders are subject to a 30% restocking fee.

    * Please note - Custom orders are NOT returnable, this includes all custom finishes.

  • Payment, Pricing & Promotions

    Lighting Outfitters accepts Visa, MasterCard, Discover and American Express through Paypal. All prices are subject to change without notice. This site is a division of Furniture Outfitters Online (FO-Online) and is an Oregon based company. *PLEASE NOTE; CALIFORNIA CUSTOMERS ARE SUBJECT TO A FLAT 7% TAX RATE AS OF 2023

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